Terms of service

Welcome to Hiraya. By accessing our website and purchasing our products, you agree to be bound by the following terms and conditions.

1. Product Authenticity & Information

We strive for the highest level of accuracy; however, please note the following:

  • Descriptions: Weights, measurements, and sizes are approximate.

  • Photography: Due to screen settings and the nature of gemstones, actual colors may vary slightly from your screen.

  • Pricing: We reserve the right to correct pricing errors. If an item’s correct price is higher than our stated price, we will contact you before shipping.

2. Payments & Security

  • All orders must be paid in full at the time of purchase.

  • We accept [List Payments: e.g., Visa, Mastercard, AMEX, PayPal].

  • We use secure, encrypted technology to protect your data. We do not store full credit card information on our servers.

3. Shipping & Insurance

Because of the high value of jewelry, our shipping policies are strict:

  • Signature Required: All orders over $1000 require a signature upon delivery.

  • Insurance: All packages are insured by Hiraya until they are delivered to your address.

  • Processing Time: Custom or resized pieces may take 2 weeks for delivery.

4. Returns & Exchanges

We want you to love your piece. If you are not satisfied:

  • Window: Returns must be initiated within [e.g., 14 or 30] days of delivery.

  • Condition: Items must be unworn, in original packaging, and with all security tags/certificates intact.

  • Exclusions: Custom-made, engraved, or resized items are Final Sale and cannot be returned.

5. Care & Maintenance

Jewelry is delicate. Hiraya is not responsible for damage caused by:

  • Exposure to chemicals (chlorine, perfumes, etc.).

  • Normal wear and tear (scratched metal, thinned prongs).

  • Accidental loss of stones due to impact.

Note: We recommend professional inspections every 6 months to ensure stone security.

6. Limitation of Liability

[Your Shop Name] shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products. Our maximum liability shall not exceed the purchase price of the specific item in question.

7. Governing Law

These terms are governed by the laws of the Philippines. Any disputes shall be resolved in the courts of the Philippines.

Adding a Custom Design Commissions section is vital for jewelry shops because custom work involves significant labor, non-reusable materials, and unique client approvals.

You can insert the following section into your Terms of Service (usually after the Product Authenticity section):

8. Custom Design Commissions

All custom-designed jewelry ("Custom Orders") are subject to a specialized process and the following specific terms:

  • Design Approval: Before production begins, you will receive a digital render, 3D model, or detailed sketch for approval. Once you provide written approval of the design, any subsequent changes may incur additional labor and material costs.

  • Payment Terms:

    • A non-refundable deposit of 25% is required to begin the design and sourcing process.

    • The remaining balance must be paid in full prior to the final shipment or pickup.

  • Sourcing Materials: If we are sourcing a specific gemstone or diamond for your project, these stones are purchased on your behalf. Once a stone is approved and purchased, it cannot be returned or exchanged.

  • Production Timeline: Custom pieces typically take 2 weeks to complete. We will provide an estimated delivery date, but this is subject to change based on design complexity and material availability.

  • No Returns or Exchanges: Because Custom Orders are created to your specific requirements, they are Final Sale. We do not offer refunds, returns, or exchanges on custom-designed pieces once production has commenced.

  • Ownership of Design: Hiraya retains the intellectual property rights to the design and may use photos of the finished piece for marketing and portfolio purposes, unless otherwise agreed upon in writing.